Who we are :
Our company - R&M control and marketing information
Operates in the field of "quality of service and customer experience", since 2003.
Since then, we have been helping our customers improve their performance with the customer and create a competitive advantage in the industry.
The control program is customized to the client, the data is collected and analyzed with emphasis on the small details and the unique needs of the customer.
We are members of the Worldwide MSPA
Our clients enjoy knowledge sharing with international companies and advanced methods in the field of covert customer.
What sets us apart?
- Senior experience and experience in project management in the field of service measurement and customer experience.
- An innovative RM OnLine system that enables data to be collected from complementary and "real-time" worlds of content and presented in a single panel while enabling task management and information retention.
- The work is carried out across the country - from Kiryat Shmona (and even north of it) to Eilat.
- High availability and prompt response to inquiries.
- Quality service while providing personal attention.
- High quality controllers - competent in dedicated and professional training
- Reliability, transparency and coordination of expectations
The process of screening and recruiting a complex and professional controller, according to the client's needs
A thorough training process that includes examination, training and certification
Perform a process at the point of sale or service and record the encounter in a computerized questionnaire.
Present the data to the customer through an advanced alert system and dashboard tailored to the unique organization needs.
Unique RM Online System:
- Allows the customer to view "real-time" data, which is analyzed individually, in the face of meeting goals and analyzing trends across the timeline.
- Manage tasks, setting schedules and sending alerts via email and SMS, using the RM Online system
- Based on our experience, we have adapted an application to the unique needs, which allows the management level in the organization to perform "internal organizational" control while creating a significant advantage for the organization.
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